Support Help Center. If you see this on- screen message on your TV on all or some channels, try the following procedures to resolve the problem. How to find the hidden Sky installer menu. Here is how to access the hidden installer menu on your Sky. TV; MOVIES; MUSIC; SHOWBIZ; SOAPS; GAMING; TECH; FORUMS; Follow. Follow; facebook; twitter; google+; instagram; youtube; TV; MOVIES. Possible Causes. A signal isn't getting from your dish to your receiver. This may be a cabling problem. Your dish isn't picking up a signal. Your receiver is getting a signal but it isn't processing the signal correctly. A heavy storm has temporarily interfered with the signal. Solutions. Reset your receiver by turning it off and unplugging it. Wait 3. 0 seconds, then plug it back in and turn it on. If you can easily see your satellite dish, check to make sure that there's nothing blocking the line of sight from the dish to the sky. Check all the connections on the back of your receiver, starting with the satellite connection, and make sure they're secure. If you get this message on some channels but not on others, the reasons may be: Faulty Digibox (tuner – often repairable)Faulty LNB(If a Grundig Digibox) a failing system (this can be repaired)If the message occurs on BBC, ITV, Hallmark, E4 or Disney channels, then your dish is not large enough for the area you live in (these channels have a weaker signal in much of Europe and require a larger dish than most other Sky channels. Note – it is often the case that identifying and fixing the underlying problem does not cause the message to go away – you may need to re- set the system by disconnecting and re- connecting from mains power. If the viewing difficulties continue during normal weather, then please follow the procedures below. Weather Check. A disaligned dish caused by extreme weather, such as electrical storms, heavy rain and snow fall or gales can affect the digital satellite signal being received by your Sky box and the quality of your picture. This should return to normal once the extreme weather conditions cleared unless there is snow on you satellite dish. If the viewing difficulties continue during normal weather then please follow the procedures below. Reset the LNB (Low Noise Block)Press Services on your Sky remote control. Highlight System Setup using the up/down arrows and press Select. Press 0, then 1, then select. Press select again to access the LNB setup screen. Use up/down arrows to highlight LNB Power Supply. Use left/right arrows to change the setting to off. Use up/down arrows to highlight 2. KHz command. Use left/right arrows to change to off. Use up/down arrows to highlight Save New Settings and press Select. Wait 1. 0 seconds. Press select to access the LNB setup screen. Press the red button to reset the default settings. Using the up/down arrows, highlight Save New Settings and press Select. Press select to confirm that the settings have been reset. The correct settings are: 9. Discussion about Update For New MY SKY Software & EPG. For those that have already got the new MY SKY. Just head into the installer menu and you can. I have the new EPG with the large daily picks. How do I do a full system reset? Show navigation menu Show profile menu Sky homepage. Services Menu – Options; Sky Guide. Sky Guide (SD) – Services Menu. To access the Installer. The Sky box should operate perfectly thereafter with new Sky EPG. That should take you to the Installer Set Up menu, go to the New. Sky+ HD – Information and Advice. New-look EPG: Sky started. The technically-minded out there may be interested in the hidden “installer” menu on the Sky. 36 How do I access the installer menu? Sky Digital comes from a. Telephone Dialling Prefix. You should now be in the hidden Installer Setup menu with the. Press the Down button on your Sky remote to highlight the 'Save New. The LNB power supply should always be on. The 2. 2KHz Command should always be on. Press sky to return to normal viewing. It may take 6. 0 seconds for the picture to appear. If this issue is affecting the playback of recorded material, you will need to make a new recording to check whether this procedure has resolved the issue. Disconnect dish cables from receiver. First you need to check if you have Sky Anytime on TV: Press tv guide on your Sky remote control. If Anytime on TV has been installed it can be accessed by pressing the red button. If your Sky box is compatible with Sky Anytime on TV the dish input feeds need to be disconnected. Before disconnecting the dish cables, please be aware: . If this becomes bent, it must be straightened carefully before re- insertion. Switch your Sky box to standby and disconnect both dish cables from the sockets at the back. Wait 3. 0 seconds before reconnecting. Please be aware, not all FREE channels are available in all regions! Some FREE channels like BBC, Channel. Channel 5, ITV etc.
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